Annual Healthcare Symposium

EPAHEN Annual Fall Symposium

Date: Friday September 28, 2018
Time: 7:30 pm – 4:00 pm

Location: Historic Hotel Bethlehem (Bethlehem, PA)


Leading for Change: 
Creating a Humanistic Approach for
Patient, Family and Staff Engagement


Program Presenter: Mary-Ellen Pichè, FACHE


This seminar provides a unique opportunity for healthcare executives to build the leadership skills and knowledge
needed to address patient-experience initiatives in their organizations. Through a series of simulations, case studies,
interactive exercises and discussions, participants will experience healthcare from the patient’s perspective. This timely,
experiential seminar will explore the guiding principles impacting the patient experience and examine the leadership
skills and focus areas needed to effect this cultural change.

  • Discover strategies and methods to put the human experience at the center of healthcare delivery.
  • Connect to the patient experience on both personal and humanistic levels.
  • Understand guiding principles important to the patient experience.
  • Identify the leadership competencies, skills and commitment necessary to affect this cultural change.

To register by credit card, click here.
To register by check, click here.

This program offers 6.0 Category I (face-to-face) ACHE credits for advancement or recertification in ACHE.